FixMyStreet

Product Description

FixMyStreet Platform is a free, open source software platform designed to empower websites that want people to report problems in their local area. In the UK, FixMyStreet Platform is used to power the FixMyStreet.com website, which has now sent over 200,000 reports to over 400 local governments.

Posts are publicly viewable, where users can both leave updates and set up alerts. Learn more about the system here.

Target Users (Target Impact Group)

Distributors / Implementing Organizations

mySociety

Manufacturing/Building Method

FixMyStreet.org provides website frameworks as well as guidance documents on how to set up your own FixMyStreet forum. Once established, administrators also have access to their counterparts in other cities for assistance and guidance in website development.

Intellectural Property Type

Open Source

User Provision Model

Users can download all required files on Github repository. Guidance for installation of the app is explained in detail here.

Distributions to Date Status

Currently available in 13 countries.

Design Specifications

FixMyStreet.org was developed in Perl using the Catalyst framework for reporting problems to local governments. It is now at version 2.0.4.

Technical Support

Technical support is available both from FixMyStreet and from counterparts in other cities.

Replacement Components

N/A

Lifecycle

N/A

Manufacturer Specified Performance Parameters

This is an app for reporting things which are broken, dirty, damaged or dumped, and need fixing, cleaning or clearing: graffiti, flytipping, broken playground equipment, street lighting, potholes.

Vetted Performance Status

Unknown

Safety

N/A

Complementary Technical Systems

N/A

Academic Research and References

Stephen F. King and Paul Brown. 2007. Fix my street or else: using the internet to voice local public service concerns. In Proceedings of the 1st international conference on Theory and practice of electronic governance (ICEGOV ’07), Tomasz Janowski and Theresa A. Pardo (Eds.). ACM, New York, NY, USA, 72-80. DOI: https://doi.org/10.1145/1328057.1328076
Baykurt, B. 2011. Redefining Citizenship and Civic Engagement: political values embodied in FixMyStreet.com. AOIR
N. Walravens, “Validating a Business Model Framework for Smart City Services: The Case of FixMyStreet,” 2013 27th International Conference on Advanced Information Networking and Applications Workshops(WAINA), Barcelona, Spain Spain, 2013, pp. 1355-1360. doi:10.1109/WAINA.2013.11

Compliance with regulations

Understanding regulations require consulting with your local municipality to ensure effective communication of citizen's concerns.

Other Information

Note that the local authorities had been on board with the FixMyStreet system of reporting. This review highlights issues encountered when setting up channels of communication with public offices.